Toronto Maple Leafs
Franchise Low Profile Cap
Felt Arch Hockey Hat
100% Satisfaction or Your Money Back
Client satisfaction is our primary concern at Cupstuff. If you are not 100% satisfied with your order purchased within the last 60 calendar days, please contact us and we will correct the issue to your satisfaction immediately. We will ship the correct size from our facility by the conclusion of the next business day or arrange a refund for the full value of the product (plus applicable taxes) upon receipt of the product in mint condition as shipped from Cupstuff.If the item is to be returned, please contact us toll free at 1-877-CUPSTUF (287-7883) within Canada and the United States or (905) 939-2833 (long distance charges may apply). You may also contact us via email at firstname.lastname@example.org. Please Note that all FINAL SALE items are non-refundable and cannot be exchanged or returned. Please contact our staff at email@example.com or at 1-877-CUPSTUF prior to your order if you have any questions relating to the attributes of a sale item or its sizing.
Returns & Refunds Process
We will provide you with a refund request number (this number must be included with your item when returned or it will NOT be accepted). Upon receipt of your merchandise, Cupstuff will immediately replace the garment (as previously agreed upon) or refund your payment. E-Commerce payments will be credited directly to the credit card account used for the transaction (in U.S. funds), and will appear on your credit card statement as PSiGate.
Credit Card payments by telephone will be credited directly to the credit card used for the transaction (in CDN funds as they were originally charged). Money Order payments will be reimbursed with a cheque from Cupstuff in the amount of the returned item(s). Please note that shipping charges are not refundable unless there is an error directly attributable to Cupstuff (eg. incorrect size/product sent to client than ordered). If an error has been made by Cupstuff and a size exchange is necessary, Cupstuff will reimburse the client for the exact charge incurred by the client in returning the item and absorb the cost of shipping the appropriate size. Shipping charges will be deducted from refunds, if the client received FREE SHIPPING and the return of the item(s) brings their order total below the level of $85.00 U.S. established for FREE SHIPPING. In these cases, a charge of $8.99 U.S. (or equivalent in Canadian dollars) will be deducted from the total.
Please Note that ALL returns must be made via Canada Post or United States Postal Service ONLY. All returns via courier services (FedEx, UPS, DHL, Purolator, etc.) sent from outside of Canada WILL BE REFUSED. Returns sent via COD (Cash on Delivery) will also be refused. Cupstuff will not be held responsible for any charges associated with shipment via these methods and they will be the complete responsibility of the sender.
All returns should be sent to the following address:
91 Rylander Boulevard,
Toronto, Ontario, Canada
Attention: S. Colbertaldo